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MysticStar Privacy Policy

Effective Date: 03-06-2025

Welcome to MysticStar — a space where good fortune meets the harmony of the five elements. We are committed to safeguarding your personal data, just as the five elements nurture and support each other, ensuring a peaceful and secure experience for every user.

Information We Collect

1.1 Registration Information
Every piece of information we collect serves to fine-tune the harmony within our platform’s five-element system, allowing for more accurate recommendations, services, and protection.

1.2 Order Information
When users top up and place an order on the platform to obtain a handcrafted 5 elements lucky star, they will receive an equivalent amount of Support Points for free. Support Points can be used to boost their favorite prizes, and the system will process the request immediately.
Due to the nature of our services, once an order is submitted, it is considered finalized—regardless of whether the user wins or the prize is delivered. Orders cannot be canceled, modified, or refunded.

1.3 Device & Usage Information
We may collect your device information (such as IP address, device model, operating system) and behavioral data (such as pages visited, clicks, and interactions) when you access MysticStar. This helps us enhance user experience and service quality.

1.4 Other Information
We may also collect other information you provide during interactions with us, such as customer support conversations or participation in events.

How We Use Your Information

Just as the five elements flow in harmony, every step we take in handling your data is guided by clarity, transparency, and accountability.

Your information may be used for:
- Creating and managing your account
- Processing your orders and delivering rewards
- Communicating with you for support or important updates
- Improving our products and services
- Complying with legal obligations or regulatory requests

Sharing & Disclosure of Information

We do not sell your personal information to third parties. However, we may share your data under the following circumstances:
- Third-Party Service Providers
- Legal Requirements
- Business Transfers

Storage & Protection of Information

Your data is stored on secure servers, and we implement reasonable technical and organizational measures to ensure its safety. We will retain your information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Under Malaysia’s Personal Data Protection Act 2010 (PDPA) and its 2024 amendments, you have the following rights:
- Access – Request access to the personal data we hold about you
- Correction – Request correction if your data is inaccurate or incomplete
- Withdraw Consent – Withdraw your consent at any time (may affect service availability)
- Deletion – Request deletion of your data under specific circumstances

To exercise these rights, please contact our Customer Support team:
Phone: +6019-613 1349

Cookies & Tracking Technologies

We may use cookies and similar technologies to collect usage data for website functionality improvements and behavioral analysis. You can manage or disable cookies via your browser settings, but doing so may impact your experience.

Privacy for Minors

We honor every stage of energetic growth. MysticStar is only open to users aged 18 and above, ensuring every participation is rooted in responsibility and maturity.

Changes to the Privacy Policy

To continuously improve MysticStar five-element energy flow, we reserve the right to update this Privacy Policy. Each update serves to enhance the balance between user experience and overall system harmony.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Phone: +6019-613 1349

Thank you for trusting MysticStar. We are dedicated to protecting your privacy and personal data.

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MysticStar Service Agreement

Effective Date: 03-06-2025

Welcome to MysticStar! Before registering and using our services, please carefully read this Service Agreement (hereinafter referred to as the “Agreement”). This Agreement is a legal contract between you (hereinafter referred to as “User” or “You”) and MysticStar, governing your rights and obligations when using the MysticStar platform (including the website, mobile application, and related services).

Please Note:

By registering or using MysticStar, you agree to comply with all terms outlined in this Agreement. If you do not agree to any part of this Agreement, please stop using our services immediately.

1. Overview of Services

MysticStar is a space that connects the energy of good fortune with the harmony of the five elements. We offer users services such as:

• Purchase of handcrafted 5 elements lucky stars
• Product browsing
• Payment and delivery

We are committed to delivering high-quality products and a seamless shopping experience.

2. User Registration and Account

2.1 Registration Requirements

You must be at least 18 years old and possess full legal capacity to register for a MysticStar account.

You are required to provide accurate, truthful, and complete personal information (such as your phone number) and update it promptly if there are any changes.

2.2 Account Security

You are responsible for keeping your account information (such as username and password) secure and for all activities that occur under your account.

If you discover any unauthorized use of your account, you must notify us immediately.

3. Product Purchase and Payment

3.1 Product Information

Product details (such as pricing, descriptions, and stock availability) on the MysticStar platform are provided by our merchants. While we strive for accuracy, we are not liable for any errors or omissions.

3.2 Orders and Payment

Once you submit an order, we will process it upon confirming stock availability and successful payment.

You agree to use the payment methods supported by MysticStar and comply with the terms of the relevant payment platforms.

Due to the nature of our service, once an order is confirmed and submitted, it is considered complete—regardless of whether you win or whether delivery occurs. No cancellations, changes, or refunds are allowed.

3.3 Cancellations and Refunds

Top-up transactions are made voluntarily by users. Once a top-up is completed, it takes effect immediately. All top-ups are non-reversible and non-refundable. Please confirm carefully before proceeding.

4. Delivery and Receipt

4.1 Delivery Information

You must provide accurate shipping details. MysticStar is not responsible for delivery issues resulting from incorrect information.

4.2 Delivery Time

Delivery times may vary depending on the product type, stock availability, and courier service. While we strive to meet our delivery promises, we are not liable for delays caused by force majeure events.

5. User Conduct

You agree to abide by the following rules while using MysticStar:

• Do not engage in illegal activities using the platform
• Do not interfere with or disrupt the platform’s normal operations
• Do not infringe upon the intellectual property or legal rights of others
• Do not post false, misleading, or inappropriate content

If you violate these rules, we reserve the right to suspend or terminate your account and pursue legal action where applicable.

6. Privacy Protection

Your personal data will be handled in accordance with our [Privacy Policy]. Please read the Privacy Policy carefully to understand how we collect, use, and protect your information.

7. Disclaimer

MysticStar is not liable for service interruptions or data loss caused by force majeure events (e.g., natural disasters, network failures).

We are also not responsible for the content, quality, or safety of third-party services (e.g., payment providers, courier companies).

The platform reserves the right to modify or discontinue any part or all of the services without prior notice.

8. Changes and Termination

8.1 Amendments

We reserve the right to amend this Agreement at any time. Updated versions will be published on the MysticStar platform and communicated through appropriate channels.

Continuing to use our services means you accept the updated Agreement.

8.2 Termination

We reserve the right to terminate your account if you violate this Agreement or any applicable laws or regulations.

9. Dispute Resolution

This Agreement is governed by the laws of Malaysia.

In the event of any disputes, both parties shall first attempt to resolve the matter amicably. If resolution cannot be reached, either party may submit the dispute to the competent court in Malaysia.

10. Contact Us

If you have any questions about this Agreement or our services, please contact us:

Phone: +6019-613 1349

Email: [email protected]

Thank you for choosing MysticStar. May every energetic interaction guide you toward good fortune. We look forward to providing you with a meaningful five-element energy experience.